What Can We Learn From New Relic's Journey Towards Profitability?

New Relic's previous business model was failing. But they took a bold move and changed their sails in the midst of turbulence. Read what happened next...

New Relic, akin to a skilled sailor, navigated the tumultuous seas of market demand with a compass of innovation. Before 2020, the company, although revered, faced a bottleneck. Their traditional pricing model was like an old map, not reflecting the evolving landscapes of customer needs and competitive pressures. However, the winds of change were blowing, and New Relic hoisted its sails.

The company embarked on a journey to redefine its pricing and packaging strategy, aligning it more closely with the value it delivers to its customers. It was time to jettison the 'one-size-fits-all' approach and embrace a model that resonates with the modern-day ethos of personalization and value-based engagement.

Drawing inspiration from the consumption-based pricing models that were gaining traction in the SaaS universe, New Relic introduced a flexible pricing model. This model was not just a facelift but a deep-rooted transformation aimed at providing an integrated, value-driven platform tailored to modern engineering requisites.

The numbers from their Q2 fiscal '23 are a testament to the efficacy of this transition. With a revenue surge to $226.9 million, marking a robust 16% YoY growth, and an increase in active customer accounts from 14,300 to 15,300, the narrative was clear. 

New Relic had not just hit the right chord but played a melody that resonated across the market spectrum.

The customer-centric pricing model distinguished New Relic in a crowded marketplace, like a lighthouse guiding ships amidst a stormy night.

In Q1, a whopping 88% of New Relic's total revenue was attributed to consumption, painting a vivid picture of how aligning pricing with customer usage and perceived value can unlock new revenue vistas. 

The New Relic narrative elucidates that when you have the prowess to tailor your pricing with precision, you don’t just stay in the game, you set the rules.

The underlying message is unmistakable: In today’s technology landscape, a flexible billing platform is not a luxury, but a necessity. It's about having a tool that allows for seamless blending of various pricing components, enabling companies to test, learn, and iterate their pricing strategies to meet consumer demands better and drive demand.

In this edition of our newsletter, let’s dissect how evolving your billing system with Togai can be your catalyst in building a sustainable, customer-centric, and growth-oriented business. 

Put your reading glasses on: 

Top 5 Pricing Features you must look out for in your Billing Tool: Evaluating a billing tool this year? Nothing could be more timed and perfect than our findings on all the features your ideal billing tool should have. Read it till the end, as we unfold the chapters of dynamic billing, where every tweak and turn can lead to a treasure trove of opportunities.

What’s brewing with the product? 

🔌 It’s raining new Integrations: Togai now offers instantaneous synchronization of customer accounts from NetSuite and Salesforce to Togai. The two-way sync between the platforms ensures that customer accounts are synced automatically between Togai and Netsuite/Salesforce, invoices generated within Togai are automatically updated, ensures that payment statuses are reflected accurately across systems.

🚀Increase Revenue by Monetizing your Features:  Customers can now enhance their plans on the fly by purchasing additional features or add-ons. This flexibility not only improves customer satisfaction but also opens new revenue streams for your business.

🔀 Event Correction Mechanism: In the case of any erroneous event ingestion, our system allows for the deletion and re-ingestion of events, ensuring data integrity and accuracy in event tracking and billing.